Shipping & Delivery

We understand the importance of a seamless and efficient process. That's why we have implemented a reliable and secure shipping system to ensure that your orders are delivered to your doorstep in a timely manner.

Shipping Partners

Our shipping partners are carefully selected based on their track record of delivering packages safely and on time. We work with trusted courier services that have a wide network and are known for their professionalism and reliability. Shipping costs may vary depending on the size and weight of your order. You can find detailed information about shipping costs during the checkout process.

Processing Time

Once you place an order with us, our team works diligently to process and pack your items with care. For in-stock items, we aim to ship out all orders within 5-7 business days, excluding weekends and holidays. You will receive a confirmation email with your tracking number once your order has been dispatched. If your order includes custom or made-to-order items, delivery times may vary. Please consult with our team for an accurate estimate.

Shipping Rates

Our shipping rates are calculated based on the weight and dimensions of your items, as well as your location. We strive to offer competitive shipping rates to ensure that you get the best value for your money. Shipping costs are influenced by your chosen shipping method, service level, and your order’s total weight. It’s important to note that shipping charges are non-refundable. If your order includes multiple items, we may expedite delivery by shipping items from various locations. This may result in the receipt of multiple packages. While there may be separate shipping charges, the total of these charges will not exceed the total shipping fee calculated on your receipt.

Delivery Process

Depending on your location, the estimated delivery time may vary. On average, most orders are delivered within 5-7 business days. However, please note that delivery times may be longer during peak seasons or unforeseen circumstances such as natural disasters or customs delays. Please expect a delivery timeframe of 7-10 business days for our large and heavy items. Items exceeding 105 inches in one dimension, weighing over 150 pounds, or having a combined length, width, and height exceeding 162 inches will be shipped using this specific method. In cases where your items are too large or heavy for standard parcel shipping, our delivery service will ensure they reach your nearest main entrance or as close as possible, especially for gated residences. Our team will work with you to schedule a convenient delivery time. This ensures that you receive your order when it’s most convenient for you. Upon delivery, please carefully inspect your order for any visible damage. If you notice any issues, please contact us immediately.

Tracking Information

We understand that tracking your order is important to you. That's why we provide a tracking number for every order. You can easily track the progress of your shipment by entering your tracking number on our website or the courier's website. 

Local Pickup

For your convenience, we offer a free pickup option at our designated location. Here’s what you need to know about this service:

How It Works:

1. Select Pickup: During the checkout process, you can choose the “Local Pickup” option if it’s available for your items.
2. Confirmation: Once your order is confirmed, we’ll provide you with the pickup location address, along with instructions and hours of operation.
3. Visit the Location: On the designated day and time, simply visit the pickup location. Be sure to bring a valid ID and your order confirmation for a smooth pickup process

If you have any questions or need to reschedule your pickup, please contact our customer service team.Make sure to inspect your items for any visible damage at the pickup location. If you notice any issues, our team will assist in resolving them.

Contact Us

If you have any questions or concerns regarding your shipment, our customer support team is here to assist you. You can reach out to us via email or phone, and we will be happy to provide you with updates and assistance.

At [Company Name], we are committed to ensuring that your shopping experience is smooth and enjoyable from start to finish. We strive to provide you with exceptional customer service and reliable shipping and delivery options.